FAQs

Contacting PRIMAL LIFE:

If you need assistance or have any inquiries, our dedicated customer service team can be reached via email at support@shopprimallife.com. We are committed to providing prompt and helpful responses to ensure your satisfaction.

Shipping Information:

  • Do you ship worldwide?

    • Yes, we offer worldwide shipping.

  • Where do you ship from?

    • Our products are shipped from our facility in Hong Kong.

  • Can I modify or cancel my order?

    • Requests for changes or cancellations must be made within 12 hours of placing the order. After this period, changes cannot be accommodated. However, you can return the order for a full refund upon receipt.

Order Processing and Delivery:

  • Accepted Payment Methods:

    • We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.

  • Order Processing Time:

    • Orders are processed within 1-3 business days and shipped the next day after processing. Please note that we operate from Monday to Friday, and orders are not shipped on weekends.

  • Shipping Timeframe:

    • Due to high demand, please allow 2-4 weeks for your order to arrive.

  • Non-receipt of Order:

    • If your order doesn't arrive within 30 days after shipping, you are eligible for a full refund.

Customs and Taxes:

  • Customs Charges:

    • Prices displayed are tax-free. Customers may be responsible for duties and taxes upon receipt of the order, determined by local customs offices.

  • Customs Delays:

    • We are not liable for delays caused by the customs department. For specific charges, please contact your local customs office.

Returns and Refunds:

  • Returning Items:

  • Defective/Incorrect/Damaged Items:

    • If you receive merchandise that is defective, incorrect, or damaged, contact us immediately with your order number and relevant photographs. We will work swiftly to resolve your case.

  • Refund Processing Time:

    • Refunds will be credited to your original payment method. Credit or debit card refunds typically take 7-10 business days from receipt of the returned item or cancellation request. For updates, contact your card-issuing bank.

At PRIMAL LIFE, we prioritize your satisfaction and are dedicated to providing a seamless and enjoyable shopping experience.